I'm sorry it's taken me so long to get around to writing this review- time just seems to get away from me. Let me start with Jeff. He came to our home and gave us a quote to repair the torn cushion and to re-dye the cushions that had discolored. He was so nice, professional, and kept in constant communication at all hours!!! They picked up the torn cushion, repaired it, then showed up to re-dye and protect the rest of the sofa. David, Ken, and Sergio came to the house and completed the job within 2 hours! That's it! I shot a pic to my husband at work and he was blown away that was our sofa! These guys did such a wonderful job! Above all else, they were respectful and so unbelievably professional - "yes ma'am, no ma'am, thank you ma'am". WOW!!! I called back about 2-3 days later because of one missed spot on one cushion. The gentleman that came out looked at the whole sofa and said, "we need to touch up this one too." He went on to say, if you aren't happy, then we aren't happy and we mean it! I feel like what we paid was more than reasonable and got a quality job. I will use again and again!