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Our Customer Service Philosophy

Our Service Philosophy - Always Exceed our Customers' Expectations

Customer Service PhilosophyOur goal is to always exceed our customers' expectations of us. At a minimum, Our Service Philosophy is to do whatever it takes to meet customer expectations and satisfy the customer. At a maximum, we do whatever we can do to delight and dazzle our customers.

We realize, of course, that no company or person is perfect. There will be times when whatever we are able to do still does not delight and dazzle the customer. At those times, after we have done everything in our power to satisfy the customer, we refund the money for services performed and try to help the customer find someone who can satisfy them.

That is our customer service philosophy. Do whatever it takes to satisfy all customers and clients. Do it right the first time. Do it as often as the customer requires it. And, if we can't deliver for some reason, help the customer to find someone who can meet and exceed our customers' expectations.

It is this approach that has made Creative Colors International, Inc. so successful, and we will continue to adhere to this philosophy. We also work with our customers to create a win-win partnership to help them to develop a similar philosophy and approach to customer service so everyone achieves long-lasting success.

What Others Have to Say

  • Jon has come to my house twice to fix tears caused by my dog. One in my leather car seat and the other on my micro suede couch. Both repairs look amazing and just like new. Jon was both friendly and professional and completed the work quickly!! I would certainly ...

    - Kelly .
  • If you are looking to get the vinyl or buttons fixed on your vehicle you must see Jon at creative colors. He just fixed my truck bed cover and it looks very good. He fixed the a/c buttons on one of my customers vehicle and you cant even tell ...

    - Donna Coker .
  • Jon came to my house to do the repairs on my vehicle seats. I can't believe the difference. They look like new seats. Prompt, pleasant and reasonably priced

    - Joe Buchanan .
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