Extremely pleased with everything related to this company/franchisee. I never used or heard of this company before, and after a brief internet search, I found a CCI repair service in my area. The repair was difficult at best as the damage was severe. Large hole in seat section of chaise, was repaired at my house which made it most convenient for me the customer. Initial call to company was answered by the owner, (on a Saturday) and after I sent a photo of the damage, a verbal estimate was given. I expected the cost to increase once on site and the owner, Warren remained at the original estimate, despite the substantial damage. The repair was made within several days of the original call, and the finish was better than I could have ever hoped for,(a large repair patch was necessary). After the damaged area was stabilized, the patch was not only stitched in place but also epoxied for a lasting repair, stained to match, primer applied, and two top coats of sealer/finish applied. Much more than I expected to say the least. Franchise owner, Warren was responsive, polite and extremely professional. Will most definitely use again as well as recommend to friends and family. Very, very happy, if I could give more than five stars, I would. Regards, Richard Annunziato